YOUR Satisfaction is our Guarantee!
At A16 we take pride in providing our valuable Customers with exceptional products and advice for your adventures. Your product’s performance is important to you and the employee owners of A16. If you are dissatisfied with the performance of a product, please return your purchase promptly for refund or exchange with the original receipt.*
Exceptions & Limitations
• For safety sake, we do not accept returns on climbing equipment.
• There are no returns or refunds on open software.
• There is a 90-Day limit on electronics, unopened software & footwear fit.
• Normal wear & tear is not covered by the satisfaction guarantee.
*For returns without a receipt, additional restrictions will apply.
To return an item to one of our Southern California stores, just bring the product back. For questions, call the store where you plan to return the item. See our store locations page for phone numbers.
If you are mailing in a return, please be advised that you are responsible for the return shipping costs.
Mail returns to:
Attn: Online Returns
4620 Alvarado Canyon Road
San Diego, CA 92120
For any additional questions please contact us:
Phone: (619) 471-3000