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Current Retail Positions

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Retail Sales Associate

JOB TITLE 
• Retail Sales Associate Adventure 16 West LA Store
• Retail Sales Associate Adventure 16 San Diego Store


REPORTS TO
Retail Store Manager

JOB PURPOSE
To provide exceptional customer service in the retail store. Sell merchandise to the customer by answering questions, resolving concerns and making recommendations based on knowledge and expertise of merchandise. Generate repeat business by exceeding the needs of the customer.

ESSENTIAL FUNCTIONS
• Sell merchandise to the customer by implementing the 8 steps of selling and provide an optimal customer service experience.
• Perform functions and operate equipment such as the cash register, the rental system, special orders, repairs and locating merchandise to effectively assist the customer.
• Place new merchandise on display racks and stock the store by opening shipment of merchandise and unloading the items and placing in the correct area.
• Ship merchandise out of the store as directed by the Buyers.
• Answer telephone calls from both customers and other sales representatives.
• Assist the customer in locating merchandise that is not available in the location which they are shopping including calling other locations, requesting special orders or providing a referral to another retailer.
• Maintain inventory of area of responsibility and provide a list of items that need to be replenished.
• Promote a team environment with co-workers inside and outside of the department.
• Performs other related duties as assigned.

JOB RELATIONSHIPS
Interfaces with departmental and cross-functional peers and managers.

SKILLS AND ABILITIES
• Ability to work well with others.
• Problem solving ability and ability to analyze information.
• Ability to effectively manage time and prioritize workload to ensure maximum effectiveness and efficiency.
• Excellent verbal communication skills.
• Knowledge and use of appropriate telephone etiquette.
• Good PC knowledge.

EXPERIENCE/EDUCATION
A minimum of 1 year of previous customer service experience preferred. A high school diploma, GED or relevant experience required.

SPECIAL REQUIREMENTS
Prior industry experience and/or interest in the outdoors and wilderness preferred.

TO APPLY
Fill out an application and apply in person at the store.

Adventure 16 will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

 


Retail Manager

JOB TITLE:
Retail Store Manager [no openings at this time]
 
REPORTS TO:
President  
 
JOB PURPOSE:
Manage all operations and personnel functions of a retail store while adhering to the company mission and goals.
 
ESSENTIAL FUNCTIONS:
• Manage all personnel aspects of the store, including interviewing, hiring, coaching, and administering discipline.
• Teach and promote the Essential Pillars of Retail philosophy to all sales staff members to stimulate sales and increase knowledge of the retail environment.
• Evaluate the ability to reach goals through management meetings, staff meetings and reviewing reports.
• Set and maintain fiscal goals by analyzing previous years’ goals and expenditures and provide projections for following year.
• Attend all employee events to represent the retail store; act as host at shows or events.
• Resolve customer complaints by interpreting policies and focusing on providing optimal customer service.
• Attend offsite events and meetings with other industry employees to favorably represent the company within the industry.
• Promote a team environment with co-workers inside and outside of the department.
• Performs other related duties as assigned.
 
JOB RELATIONSHIPS
 
Supervision:
All Managers: including Senior Assistant Manager, Assistant Managers, Floor Managers/Key Holders
Sales Representatives
 
Communication:
Interfaces with departmental and cross-functional peers, managers and executive committee.
 
SKILLS AND ABILITIES:
• Ability to build and motivate an effective team and create a positive work environment.
• Extensive knowledge of outdoor recreation and the ability to teach others.
• Ability to communicate effectively by telephone, in writing and through personal presentation.
• Effectively manage and prioritize multiple tasks simultaneously.
• Good PC knowledge and understanding of computer software.
 
EXPERIENCE/EDUCATION:
Minimum of 3 years of experience as a manager for a retail store required. A Bachelor’s Degree in a related field or equivalent experience is required. 
 
SPECIAL REQUIREMENTS:
Travel required up to 4% of the time, 3% within 60 miles and 1% over 60 miles.
Prior industry experience and/or interest in the outdoors and wilderness preferred.
 
TO APPLY
Send resume to info@adventure16.com 
 
 
Adventure 16 will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
 

Retail Assistant Manager

JOB TITLE
• Assistant Manager [no openings at this time]

REPORTS TO
Store Manager

JOB PURPOSE
To ensure the delivery of great customer service and efficient operation of the retail store.

ESSENTIAL FUNCTIONS
• Responsible for opening and closing duties of the store including counting currency, preparing the bank deposit, and securing the store.
• Supervise, motivate and evaluate Retail Sales Representatives to ensure the implementation of the 8 steps of selling.
• Answer customer questions and resolve concerns as needed.
• Delegate daily duties to employees and follow up when completed.
• Maintain open and consistent communication with Store Manager regarding any store issues.
• Control and manage payroll hours by understanding customer service needs based on sales.
• Promote a team environment with co-workers inside and outside of the department.
• Performs other related duties as assigned.

JOB RELATIONSHIPS
 
Interfaces with departmental and cross-functional peers and managers.

SKILLS AND ABILITIES
• Ability to work well with others.
• Problem solving ability and ability to analyze information.
• Ability to effectively manage time and prioritize workload to ensure maximum effectiveness and efficiency.
• An excellent ability to resolve customer concerns while preserving satisfaction.
• Basic knowledge of computers and software.
• Excellent communication skills, both verbal and written.
• Ability to work nights, weekends, and during high seasons.

EXPERIENCE/EDUCATION
 
1 year of previous retail management experience required. A high school diploma, GED or equivalent relevant experience required.

SPECIAL REQUIREMENTS
Prior industry experience and/or interest in the outdoors and wilderness preferred.

TO APPLY
Fill out an application and apply in person at the store. 

Adventure 16 will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.