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Returns
YOUR Satisfaction is our Guarantee. Your product’s performance is important to you and the employee owners of Adventure 16. If you are dissatisfied, please return your purchase promptly with the original receipt for refund or exchange. For returns without a receipt, some restrictions may apply.

For safety reasons, we cannot accept climbing equipment returns.

To return an item to one of our Southern California stores, just bring the product back. For questions, call the store where you plan to return the item. See our store locations guide for phone numbers.

If you are mailing in a return, please be advised that you are responsible for the return shipping costs.

Mail returns to:

Adventure 16
Attn: Returns
4620 Alvarado Canyon Road
San Diego, CA 92120

Other questions about returns? Call 619-283-2362 x135 or contact us with our feedback form.